FAQ
Updated 13 Oct 2026
Short answers. If yours isn't here, ask us on WhatsApp.
Getting started#
Who is Pleny for?
Medical travel facilitators in India who are paid from abroad: referral and facilitation fees from hospitals, clinics and doctors, and service fees from patients.
What do I need to sign up?
Our payment partner sets the documents it needs to verify your business. Message us and we’ll send you their list.
Is this legal?
Yes. Payments go through RBI-authorised partners and are recorded as inward remittances with the right purpose code.
Do you hold my money?
No. It goes from your client to a licensed payment partner to your bank account.
What does it cost?
We're finalising pricing with our first facilitators. You'll get a written quote before your first payment, and no fee you weren't told about.
Payments#
Which currencies can my clients pay in?
USD and most major currencies. Tell us where your clients are and we'll confirm.
What if a payment goes missing?
We track each payment from your client's bank to yours and follow up with the partner until it lands.
The payer wants to pay from someone else’s account
Message us before they pay, so we can check it with our partner first.
Only part of the payment arrived
Message us with the invoice number and we’ll trace the rest with our partner.
A patient wants a refund
Message us before you promise anything, and we’ll work it out with our partner.
Paperwork#
Do I pay GST on referral fees from abroad?
Since 30 March 2026, fees earned as an intermediary for foreign clients can qualify as zero-rated exports, after Section 13(8)(b) of the IGST Act was removed. Check with your CA.
My FIRA hasn’t arrived
Message us with the invoice number and we’ll chase it.
Something on my FIRA is wrong
Send us a screenshot on WhatsApp and we’ll take it up with our partner.